Watts Truck and Van - reviews

Great people. Nice workshops.

Very professional fitters and staff

Very good service, polite and courteous

Very helpful at short notice

An absolute pleasure to deal with, very helpful accommodating staff.

Very impressed all round - the trucks, the service and the time you spent training our drivers was first class.

My lorry was towed in on a breakdown and the staff were very helpful and had me back on the road as soon as they could. I was kept well informed throughout. Many thanks

Well done Dealer of the Year. AA performance, good to be helped by the top team.

Brilliant customer service and excellent work carried out

We use Watts for our tachograph calibration. Great service.

We use Watts for our tachograph calibrations. Great service.

Thank you Watts Newport for fantastic DAFaid service. Technician Nathan Llewellyn did the job quickly and efficiently, taking time to explain his work to the driver.

Thank you Watts Newport for fantastic DAFaid service. Technician Nathan Llewellyn did the job quickly and efficiently, taking time to explain everything in detail.

Thank you Gareth Luke and the Cardiff Service Team for going the extra mile for us.

Thank you Gareth Luke and the Cardiff Service Team for going the extra yard for us.

Thank you Watts Newport for getting our truck back on the road so quickly. Great service.

Thank you Watts Newport for getting our truck back on the road so quickly. Great service.

I would like to congratulate you and the team for a job well done. Throughout the 3 locations in Swansea, Newport and Cardiff I note that the people at Watts Truck & Van are motivated and were not only prepared for the audit but do their everyday job with a high spirit to achieve common goals.

I would like to congratulate you and the team for a job well done. I wish to make a note that throughout the 3 locations in Swansea, Newport and Cardiff, the people employed at Watts Truck & Van are highly skilled, motivated and were not only prepared for the audit, but do their everyday job with a high spirit to achieve common goals.

I would like to thank all the team at Watts Rogerstone for their commitment to customer satisfaction, especially Kris Seddon for his tireless enthusiasm, dedication and patience in realising my vision.

Well done on the recent FTA audit result with no faults recorded on the 4 vehicles. This is a great testament to all the hard work everyone at the depot puts in specifically regarding vehicle compliance and indeed the level of service we receive from Watts Trucks. A result everyone involved should be proud of.

Professional staff, good knowledge and understanding of the product. Well presented vehicle. I’d definitely recommend them.

Just to reiterate our appreciation of a perfect 100% MOT pass rate for the fleet this year. A great result and a clear indication of the work you’ve put in over the last 12 months to improve customer service.

Thank you for the opportunity to test drive the Isuzu. It was extremely helpful. Great vehicle for my use.

First Class on all levels

Good service, happy people

Excellent service from all. Very efficient and knowledgeable. Workshop costs were less than expected.

Very good service

Very happy with the service levels that Watts Truck & Van offer, and a very reliable product.

Great customer service. Paul made me feel like a valued customer, very pleasant to deal with.

We give our drivers a big say on the equipment we provide them, and when it comes to their trucks, it’s the DAF XF every time. We’ve run Scania and MAN before, but our drivers insist the DAF is where they want to work. From an operational point of view, the DAFs we operate can be away from base for three weeks or more without requiring an AdBlue top-up. The other makes we’ve run won’t last a fraction of that time, and we end up paying a premium for AdBlue on the forecourt.

Excellent fuel consumption of over 11mpg from our new DAF XF510 FTG 6X2 tractor unit on the recent trip from Hereford to Barcelona

We’re happy with the general service. They’re good people to deal with and they do what they say they will. I’d recommend them because of their service levels.

Good service, good quality and good prices. They’re usually right the first time, whereas other supplier may send us the wrong parts. I’d definitely recommend them.

The service and price is good. Their Parts Manager is very pro active and very strong. I would recommend them due to the service and they need to just keep doing what they’re doing.

The lorries I use are all DAF so it’s easier for me to take them there. Everything is fine, they’re as good as gold. I’ve recommended them to people and people have used them. The service is good.

They’re the DAF agent and we have DAF vehicles. They turn our vehicles around quickly and we have a very good customer relationship with them. They do everything we ask of them. I’d recommend them because of the turnaround of the vehicles and the customer service.

They’re local and they are very good on price. If I phone Christian (the Rep) with a problem, he will get back to me that day, hopefully 99% of the time, with a part number and saying he will get it in the next day. He’s very good in finding parts and delivering them at a good price. I’d recommend them because of their service and the price. If I put an order in, in the morning, I’ll get it that morning.

They’re the only DAF dealer in the area, We’re just happy with the service overall and I’d recommend them for their service.

We chose them because of their vehicles. It’s just a standard service, everything is fine with them. I’d recommend them to others because they have the items they need.

Excellent service on delivery of my new Isuzu D-Max Blade

We’ve used them in the past, it’s historic. The service is always pretty good, I have no criticism there. We’ve had a few problems in the past but at the moment everything seems OK. I’d recommend them, they’ve been pretty good with us.

They’re competitive and local. The staff are amazing and they always do a good job with the the trucks and they’re a reputable company. I would recommend them because they get the job done.

We’ve used them for so long now. I only use the parts side and deliveries. The deliveries are usually regular. The staff are pretty good. There’s always room for improvement, sometimes they mess up on my deliveries, just little things that don’t really matter. I’d recommend them because the service has always been good and Paul, the Rep, has always got me what I’ve wanted and found out the information I’ve needed.

They sell DAF trucks. The people that I deal with are as good as what I would expect and over the years they’ve become friends as well. The Service Department, I don’t use them because in the past there’s been time delays in getting work done. Sales and Parts are brilliant though, especially Martin Heaven, he is very good.

They used to be Cardiff Truck and they’re our local DAF dealer. We get good parts service, a friendly service, they’re efficient and prompt. We mostly use them for parts. We have a good relationship with them. If something hasn’t been delivered on time, we manage to sort it out between ourselves. I’d recommend them because of the service we get from them.

The service is good. If they can, they will sort us out and get us out of trouble. I’d recommend them because they help us so much if we’re struggling.

The company I work for use DAF vehicles and they’re the DAF dealer in our area. I use them for convenience for my MOT’s. They’re quite helpful and when the work load is really busy they will still try to accommodate us, which is all they can do really. They could give a little bit more feed back about when the vehicles will be ready and how long they will be. It’s hard for me to say though because they might update our Head Office and I don’t get to know about it.

They’re the nearest DAF dealer. Overall the service is pretty good. Everything works pretty well and I’d recommend them.

We’ve always had DAF vehicles. They’re helpful and competitive with price. The service department, at the Swansea branch don’t seem to be very helpful though.

We chose them for their parts. They get back to me quickly with a quote. I’ve had a few issues lately with them saying that parts will be delivered the next day by 12pm and they don’t turn up, which has a massive impact on us. They’ve been let down by their courier but it’s not been communicated to me, unless I raise it. I know that issues can arise and that’s fine but they need to keep the lines of communication open.

We have a lot of repair and maintenance with them. The service is top notch, we never have a problem with them at all. I’d recommend them because I get an excellent service off them. They are quite flexible, if I need anything last minute they will do their best to fit me in and their follow up is very good as well. Their vehicle knowledge is very good, and their after sales. I can’t fault them.

We use them for parts. They normally get it right the first time. They could have swifter deliveries but I would recommend them because they are very reliable.

We prefer to use genuine parts that are readily available and at the right price. The service is always excellent, I can’t fault it. The boys have an excellent knowledge of the parts and it’s very rare that we get the wrong parts supplied. I’d recommend them because of the service they give us.

I used them whilst I was at another company and they are very competitive with their rates. You can always get hold of somebody. I would recommend them because of the prices and they’re always willing to help out and go the extra mile.

We use Watts because they sell DAF parts. They have good prices and delivery. The way they deal with us is excellent and their knowledge is good as well. I’d recommend them.

We go to them because we use DAF parts. When you really need something they will drop everything for you. If I ask for a part they will try their very best to get it for when I need it. They do price it well, if they can. I can’t think of anything that I’m not really happy with. I have recommended them in the past, if our suppliers haven’t got stock then Watts would be the main people I’d recommend.

We have a customer that has to use genuine parts so that’s why we use Watts. The boys at the office are great, we’ve never had any problems and they’re very efficient and I’d definitely recommend them for these reasons.

It’s been a continuation from Cardiff Truck centre, which has been using Watts for about 30 years. They are the main DAF dealership and there’s certain parts that you can only get from them. We have a good discounted structure for our parts. If we order parts we are near enough guaranteed to get them that day, they deliver to us up to 3 times a day. The knowledge of the parts people makes your life a lot easier, For example if you call them up to say your vehicle is making a funny noise, most of the time they can tell you the part that you need, it’s very good service. If we have any issue they fix them straight away. I’d recommend them for their expertise, we get well looked after, it’s good delivery and their knowledge of products. It’s great.

They’re DAF agents and all of our vehicles are DAF. I value their reliability. They come out when they say they will. I would recommend them because of their reliability, service and customer attitude, the way they treat their customer is good.

I didn’t want to go with Imperial, I wanted to stay with Watts Truck & Van. They’re friendly people at Newport. Everything has been good, I can’t fault them. If I have got a problem and I speak to them, it’s dealt with straight away. I would recommend them because they’re friendly and helpful.

We’ve recently re-struck up a relationship having DAF vehicles with them but we’ve used them historically for MOT’s. They are our preferred supplier and they are immediately local. They have good communication. I haven’t given them a 5 rating because we’ve only recently struck up the relationship with the DAF vehicles so I wouldn’t want them to have nothing to work towards. I’d recommend them though, based on the communication.

We use them for cost reasons. It’s generally OK but they need to concentrate on their attention to detail. I was expecting a part, we met them to collect the part and they had forgotten to order it. It’s little things like that. I would recommend them for the general level of service and cost.

We’ve been with them for about 30 years. it’s their capability, turning things around very quickly and the staff are excellent. They could stop charging me for nuts and bolts, 10p here and 20p there. It all adds up over 30 years. I would recommend them though for the reasons I’ve mentioned and because they are helpful.

They’re the local dealer for DAF vehicles and we have DAF vehicles in our fleet. It’s very good knowing that problems are resolved quickly, it’s just generally a good service. I would recommend them to others, the customer focus is very good.

They are the closest DAF dealership. There’s a very good relationship that we’ve built up between Alex, on the front desk and Ben, the Manager. I would recommend them because I’ve always found them to be very professional in the way they conduct their business.

They’re local to our depot. The turnaround time is acceptable, it suits our needs. Sometimes I have issues with the invoices, they email me the majority of the time and then sometimes I get a duplicate one in the post. If I wasn’t on the ball I’d be paying for them twice. This isn’t an every day occurrence though, it just happens every now and again.

I’ve been working for my local authority for 10 years now and they lead me to believe that this is the best place and it seems to work very well. The speed of service is very good and the quality of parts is very good. I’d highly recommend them due to the customer service and the rep pops in every now and again to clarify that every thing is OK.

They’re a local company. They have good product knowledge and I would recommend them because I’m quite happy with them.

Please pass on my thanks to Ben and his team at Newport for their hard work to help us out of a tight spot.

Please pass on my thanks to Ben and his team for their hard work to help us out of a tight spot.

We use Watts because historically over the last 40 years we’ve used DAF trucks. They have prompt delivery of parts, which is pretty good, the vehicles are collected on time and returned from servicing. The cost of parts is quite expensive, that’s my biggest problem and when I do call up for parts prices I would appreciate an aftermarket price, automatically.

I’ve inherited the job but I would have chosen them as they are a DAF main dealer and they are in reasonably close proximity to where our site is. They have given a reasonably good service over the related short period that I’ve dealt with them with regards to the repairs and maintenance of the vehicles concerned. They just need to provide better communication and staff stability. It would also be good if they were ATF for MOT’s and on TACO Centre, that would make them a lot more attractive.

We were directed by our central compliance team to use Watts Truck and Van. They have a prompt service. They are working on their paper trail, things weren’t being signed off and returned with the vehicles but they are working on it at the moment.

We chose them due to the location. They prioritise us but they could do with more staff on the weekends for tacho’s.

I chose them for the parts because I use DAF trucks and the new truck was good value. The guys that I talk to are helpful. They seem to know what I’m talking about, they seem to know what I want and they accommodate for what I need. I would recommend them.

It’s the local DAF dealer. The service is good, there’s no problems. I’m happy with everything. I would recommend them because they’re the local DAF dealers.

We chose Watts Truck and Van through Cemex procurement and also because of the vehicles we’re running. I get on well with the fitters, the Reception area and there’s good communication. Although the communication is good, there are times when they fail to make the phone call by night, if there’s an issue with the truck they’re servicing. I would recommend them though, the workmanship is good.

We’ve been dealing with them for the last 10 years. They’re close to us and we get a good service. They’re always willing to help and we help them as well, we get on well with them. I’d recommend them because of the service we get.

They’re one of our service providers. I’m happy with everything they do. We have a very good relationship with the guys who work there and they can turn our vehicles around very quickly. I would recommend them to others for the service.

We use Watts Truck and Van because it’s a national thing, this location is the closest to where we work from. We get a personal touch from all of the guys who work there. They always ring me if there’s an issue with a vehicle and they will make every effort to collect the vehicles. We have that close bond with them. They are professional and have good quality workmanship.

They approached us, we gave them a go and they’ve stuck to their word so I’m happy. They’re reliable. They could just carry more stock.

They are the main dealers for DAF. The service is excellent, the communication is second to none and we’ve developed such a good relationship, it’s like one large family. They take care of our needs, if there’s an issue they pick up the phone and advise us of which way to go. They have an incredible team. I would recommend them because of the personnel, the staff are the main reason. A business is only as good as its staff, I can’t praise them enough.

The turnaround of the repairs of the vehicles is very very quick. I can’t fault them with regards to my fleet.

We contracted them, we’re happy with the quickness of the repairs. I have had a couple of issues recently though. I had a problem with one of my vans, where the work that was carried out was poor. It had to be taken back and re done. Other than that they have been very good, the staff are great, Sarah who works in reception is brilliant.

They are the local dealer. If we have a problem they deal with it straight away and they prioritise us if they can. The service is excellent, they deliver the trucks and collect them back. I’d recommend them because of the rapport we have with the girls on the desk and the mechanics. It’s been a great experience.

They’re the closest dealer who deals with our make of vehicle. They have a quick turnaround and they’re quite flexible. If I turn up and say I need something fixing, they normally squeeze me in and fix it straight away. I certainly would recommend them because of the speed and quality of service.

I bought the truck off them that’s why I use their service. They get the truck on the road the next day.

They were the DAF dealers and we wanted DAF. I like the personal service. I haven’t given a 5 star rating as no one is perfect.

They’re local and they know what they’re doing. They do the job properly. I’d recommend them because of their quality, reliability and they generally have the parts in stock when we want them.

We’ve been with them for over 30 years. We like the way that they deal with things if there’s a problem. I would recommend them because they are reliable.

They have good quality service and good communication. I would recommend them for their back up, communication and reliability.

We chose Watts because of the price of the product, the after sales and the location. They have good after sales, we get stores delivery everyday and we get parts the next day. I would recommend them.

We chose Watts because of their proximity to us. We only use them for parts but they are good prices, good availability and good staff. I would recommend them.

We chose to use them because they’re on our doorstep. They’re knowledgeable and they provide a good service. We would certainly recommend them.

Our vehicles are on a 6 year lease from Ryder Truck and Rental, Watts are a Swansea based company and so are we. They are pretty prompt and we’ve got a good relationship with them. We did have an issue where a vehicle failed an MOT and we weren’t informed about it. It’s now put points against our operators licence and it’s out of our hands because Ryders own the vehicle. I only found this out because Ryder phoned me and told me.

We chose them due to their reputation. They take ownership of issues and we have an open and honest relationship. Sometimes there just needs to be the finer attention to detail. The vast majority of service is top notch but unfortunately silly mistakes let them down. They’re only occasional but from an operational perspective it’s enough to have effect on us.

I’ve been working with the team at Watts Truck and Van for months now and I think they are not only very reliable but provide an excellent service across the range and I’d happily recommend them.

On behalf of Carlsberg UK I would like to congratulate you and your team in delivering Carlsberg UK a 100% Initial and Final Annual Test Performance for vehicles over 3.5t that you maintain in 2015 (DVSA Data). This achievement is an output of your team’s standards and also your own commitment in working with the Carlsberg Depot and Central Fleet Team to continually review performance and achieve agreed standards to ensure we together achieve the highest possible standards and compliance. Again a Thank You to you and the team, Carlsberg UK recognize your achievement and look forward to the continued performance through 2016.