Jackie at the Hitchin office was absolutely brilliant, she was so understanding and talked me through the whole procedure.
On the day of the funeral Austin’s undertakers were so nice, it made such a …….
I now know that one can never be prepared for death, my mother had been ready to “go” for the last few years, so I thought I was ready for what was going to happen, well I wasn’t, but Austin’s were so…….
I have to say that the service, support, assistance and compassion provided by the Austin’s Team was excellent. there approach is without fuss, and it made a very upsetting family experience with the …….
I knew my mother wanted us to use Austins as she had chosen them for my father. They provided an excellent service from the moment we had to call them out during the night to the funeral itself. They …….
Excellent Service from the moment we contacted you. All the staff were very helpful and everything ran smoothly. Thank You Very Much……..
From the moment we made the initial call to “Austins” we were gently guided through the whole process. Nothing was too much trouble, everything being explained and every so often Jackie excused hersel…….
The service provided by Austins was exceptional. Both Kerry and Jackie provided a supportive, caring and above all professional service pre- Funeral. The Funeral itself went without a hitch due to the…….
The service from Austin’s was exceptional. The feeling that we were in ‘safe hands’ allowed us to concentrate on other issues and relax (as far as possible) both before and on the day of the funeral. …….
I would like to express our great appreciation and thanks for the service provided by Austins, and would both recommend them to others and, when the time comes, turn to them again. The whole process …….
Dad had a funeral plan in place which detailed his wishes after his sad passing. Julie at the Ware office was very helpful and professional arranging the funeral and associated details. …….
We were very pleased with the attention received from all staff at Austin’s .We felt everyone was respectful of our wishes and the entire funeral was dealt with in a professional and caring manner……..
The service was conducted in a very sensitive and professional manner. …….
Austin’s in Welwyn Garden City have been excellent in their care and very understanding to our rather fluctuating wishes.
They were outstanding in the trouble they took to fulfil our wishes on a very…….
I cannot stress how helpful Lisa was she helped through a very bad time she always had time for us no matter what she will be highly recommend to all of our friends …….
Having never done this before, I was very pleasantly surprised and comforted by the ease, professionalism and compassion that I experienced. You smoothed a very painful process and made me feel like O…….
Austins staff who attended the funeral services, especially Neil, were professional and very kind. The flowers ordered via Austins were particularly lovely……..
In a time of family sadness, the quality of service provided by Austins was irreproachable, professional and with a touch of sincerity, which helped put everyone at ease at a very difficult time.
Thank you to everyone at Austin’s for the way they dealt with my father’s funeral
they help with everything from the start to finish and made things easier for us at a very difficult time
I would just like to Austin s are very good and I m greatful for all the support
And help they gave me and my family . I would recommend you to friend to any family
Mr Craig Jefferies
Austins are excellant in everyway from start to finished. Made it so easy to get everything arranged. Staff are all so polite…….
Mum dying was a sad and difficult time for us and we were finding everything overpowering.
Mum had arranged and bought her funeral through Austins and right from our initial phone call to them, we wer…….
A very professional experience from day one we received the high quality of compassion and understanding, nothing was to much trouble. I can’t thank the whole of the staff at Austin’s enough on what i…….
Our sincere thanks to Austin’s for such a professionally run service. Their care and kindness from start to finish was exemplary, from the respectful way they collected our Mother from the care home a…….
Mum had a funeral plan with Austin’s. Very little for us to do. All organized by Austin’s and all went very well. I would recommend……..
Thank you to all at Austins, especially Stephanie and Nicky at the Welwyn branch for your guidance and thoughtfulness for helping me arrange what was a beautiful funeral for my Mother.
Attention to de…….
We were very pleased with the care and service you provided throughout our sad and difficult time ,we could not have asked for anything better thank you so much .
Shirley Gaylor ……..
I would like to thank all the staff at Austin’s for their kindness care and attention to detail both before and on the day of my fathers funeral the staff were all amazing and made sure that we were t…….
I would like to take this opportunity to thank you for your excellent service, the care and consideration and compassion that you showed to my family during this very difficult time in ou…….
From my first contact to my last contact with Austins Funeral Directors I couldn’t fault them for there service &
helpfulness for making everything go so smoothly leading up to & including the day of …….
At a time when everything has come to a stand still and all you
want is to take time back, the thought of arranging a funeral,
is not on the agenda. Austin’s was a god send, they dealt with the funer…….
From beginning to end the service was flawless. Would recommend Austin’s to anyone. …….
Very helpful at such a stressful time.
I cant fault the people Austin’s at all.
We went to them to arrange our mums funeral; mum wanted it to be a colourful non-sad affair, and Janine worked with us to achieve just that. She was helpful, …….
Can’t fault austins at all they are very good at what they do and show lots of empathy through out the whole process from beginning to end , I must point out even the drivers are fantastic , hopefull…….
The Welwyn Branch handled all the arrangements for my late mother’s funeral. At the office, all aspects of the cremation arrangements wee explained clearly so that on the day of the funeral everything…….
My Family & I cannot praise & thank you enough for your kindness & thoughtfulness while we were experiencing such devastation in losing our Mum. Sharon was absolutely amazing & helped us with so much …….
I would like to say thank you giving us such wonderful customer service. The arrangements for the flowers, which were wonderful and the order of service cards was very well done & I need to mention a …….
I would like to thank Tina and everyone going forward from our initial meeting in helping us through mum’s funeral.
Your help with the celebrant and piper and the dove, the drivers and those in the b…….
Very pleased with the kindness of the staff when we went in to make arrangements. Very respectful, couldn’t have asked for a better send off for a much loved husband/dad/grandad. …….
We received a faultless, seamless and professional service form Austin’s in every aspect from the preliminary booking right through to the chapel service completion……..
As far as Austins are concerned their service was excellent. They couldn’t be more caring, compassion and professional.
Unfortunately the same couldn’t be said for the Priest who ruined the whole da…….
Everything went very smoothly, thank you……..
The staff and service received recently for my fathers funeral was excellent. They dealt with all aspects in a professional and caring way, both prior to the funeral and on the day. I would have no …….
I was very happy with the service I received from your self’s everything want to plain. My partner passed away in March as Austin’s sorted everything out for me very staff in all aspects where lovely …….
The staff at Austins were extremely kind, caring and efficient in their efforts to make the day go as smoothly as possible for our family. Jackie was excellent in her knowledge and assurances and kin…….
Having used Austin’s for my wife’s funeral three years ago I was confident that I would receive the same professional service from Austin’s via Julie at the Ware branch when my mother died.
I was not…….
We are so glad we chose Austin’s, from the second we contacted them they were extremely sympathetic, caring and dedicated to making sure nan had the best and off.
They went through every detail and ar…….
At a most difficult time of my life, having lost my partner of 25 years, I was extremely pleased with the service that Austin’s provided for me. From making the funeral arrangements right through to …….
Thank you for helping us in organizing the funeral for my father. We would also like to express our deepest gratitude and to commend the employees of Austin’s (Welwyn branch): Stephanie, Neil and Garr…….
The service that we received from Austin’s was exemplary in every way. I will have no hesitation in recommending their services to other bereaved families……..
I can’t thank the team at Austin’s enough, for how they looked after my late Father funeral arrangements. From Amanda and Carole in the office, to Dave and Stuart who looked after us on the day, every…….
I was very impressed with all aspects of Austin’s service at this difficult time. Everyone was most supportive and kind……..
Mum and I found Hayley at Austin’s to be very warm and welcoming. She provided accurate information which helped us to feel supported and make difficult decisions regarding the funeral services requir…….
From the very start, once my wife had passed away, the staff in the high street, and in letchmore road, were going out of there way to make sure that my wife had a really good send off, I cannot thank…….
Nicki helped us in a most professional but caring way and the family wish to thank Austin’s for the service they gave us at a very difficult time.
I have to say that Austin’s handling of my late Mothers funeral was first class in every way. Our first contact was with Nicola at the WGC office, who was kind, understanding and efficient and handled…….
I found your staff at the Stevenage branch very professional and helpful in guiding us sympathetically and expertly through a very difficult process which can be rather daunting. The drivers and atten…….
Thanks for organising everything for us. You made it so simple. Took the worry out of the arrangements. Big thanks to Julie as we used the Austins at Ware. We had bought a pre-paid funeral 3 years bef…….
During what is obviously an extremely stressful and emotional time, my family and I were very appreciative of the service provided by Austin’s, especially Stephanie at Welwyn. The day of the funeral…….
Excellent service from Austins. Julie from the Ware branch was kind, sympathetic, efficient and flexible. All went well on the day and our civil celebrant, Andrew Crowley, did a fine job. Very happy t…….
Hi Clare, overall my family and I were very satisfied with the service we received. Very professional and prompt responses to our queries.
Our only complaint was with the embalming. Karen and I wen…….
We received a service far beyond our expectations which was a material factor in helping us cope with a sudden and difficult time.
Julie was so understanding and patient anď the arrangements were im…….
Austin’s gave a great service from beginning to end taking on board what we wanted for our mother. Sharon was very helpful guarding us through what our mother had in place. We had Kim to do the servic…….
We would like to thank you all so much for all the help and advice you gave us at a very difficult time. We found all the staff very professional, kind and extremely helpful. …….
We would like to thank everybody at Austin’s for your outstanding service that we received. Lisa at your Buntingfird branch was amazing and nothing was to much trouble. The same with your undertakers …….
All the staff we came into contact with were kind and helpful. Everything ran smoothly on the day, and it was as good as we could have expected. In particular Amanda was very efficient as was Jack at…….
When my Aunty Jill passed away my father and I had no idea how to go about arranging a funeral. Janine at Austins became our contact explaining in detail everything we had to do she became an asset. A…….
Austin’s helped my mother and myself organise my sister’s funeral after her unexpected death. Jackie at the Hitchin branch went above and beyond my expectations in terms of her support and sympathy a…….
I pre booked a funeral plan for my father last August. He sadly passed away in January. I could not fault the service provided by Austins. Everything was dealt with respect throughout and the day of t…….
Austins from the outset were helpful, understanding and compassionate, our wishes were understood and carried out to the last detail leaving us feeling that we could have not have had a better or more…….
Thank you for your kindness that was given to us at our sad time. It took so much pressure off us by yourselves doing all that had to be done for which we thank you all so much. The day of the funeral…….
We were all very impressed with everything Austin’s did throughout,thank you very much.Iintend to come in on Friday 22nd March to pay the balance.Thank you once again for all your efforts……..
The service provided for both my wife and my mother s’ funerals was efficient, polite and understanding. I could not fault it. Thank you.
Perfect in every way, from the first contact with Lisa O’Connor at Buntingford Branch to the collection of the ashes everything was done with kindness and consideration for our family.
Austin’s are fi…….
At our sad time Austin’s staff were so accommodating and sympathetic. There were no issues in gaining access to the chapel of rest whenever we requires to visit our relative. On the day of the funeral…….
On behalf of my family, I just wanted you to know how grateful we were with the professional and considerate way in which Austin’s conducted Dad’s final journey. Nothing was too much trouble and your …….
I found all the staff be very helpful and extremely professional. Hayley from the Letchworth branch was amazing and so was Gary who was with us every step of the way on the day of my father’s funeral……..
Everyone was very compassionate and understanding of our needs.With very little family and limited funds for an elderly relative a “graveside service “ was suggested by Austins.To be honest I didn’t k…….
From start to finish my family could not be more impressed and appreciative of the care and attention to detail with regard to my father’s funeral. The quality of service and understanding was first c…….
Very pleased with the service provided by Austibs and how caring they are. Always professional and tentative
Debbie Woolley …….
My mum and I were heartbroken when George died, Lisa from Buntingford was so kind and made a sad time bearable. A great service where Lisa made us feel like we were family,thank you, you went above an…….
To Claire & The Austins Team,
As a family we cannot thank you enough for all of the assistance with planning our Mum’s (Christina Roney) funeral.
Complete professionalism throughout and made what w…….
Austins were extremely professional and highly sensitive to our needs. Am absolutely first class funeral service was provided with dignity and care. The Chapel of Rest and Harwood Park Crematorium are…….
A huge thank you to everyone for their exceptional help with Mum’s funeral. Everything went so smoothly and the helpfulness and kindness you all showed to us was second to none. Mum looked lovely an…….
Thank you on behalf of my mum Pat and all our family for the professionalism, dignity and kindness shown in carrying out my dad’s funeral on 28th September.
A big thank you to Nicola for arranging eve…….
Genuinely some of the nicest people I’ve ever met . The service they provide is unbeatable they continue to support and care well after their job is done . I’m truly thankful always . …….
I can only extend my heartfelt thanks for guiding me and my sister through such a sad and painful time, in such a supportive and caring way. You helped us to shape a day that made both Mum and Dad’s …….
When our Dad Derek passed away, a friend recommended Austin’s in Ware to us. We made the initial appointment, turned up and from that moment, we knew we were all in good hands. We received guidance an…….
I have been pleased with the service provided by Austin’s. All the staff have been friendly and helpful. The funeral service went seamlessly. I’m particularly happy with their recommendations of the R…….
Amazing stuff makes you very comfortable in a horrible situation all very professional couldn’t of picked a better company you gave a very special man a brilliant send off
Cannon family …….
A very hard painful task was made easier by very compassionate helpful staff, both when planning, and on the day of the funeral. On a more practical and and unemotional note a very professional and …….
As soon I went to see Austins to arrange my fathers funeral I had great service, Stephanie at the Welwyn branch was brilliant, she took the time to go through everything with me, nothing was too much …….
A well thought out service, that deals with everything you need in a kind and thoughtful manner.
Greatly appreciated. Thank you……..
We would certainly recommend Austins in the future and cannot thank everyone involved in the preparation and organisation of my Father’s funeral in early July. We were treated with respect and compas…….
Just to thank all of your very professional staff especially Hayley who supported all the way through.
We were so happy with all what you did ,we would not hesitate to recommend you .
Thank you once a…….
In our darkest hour, kind and efficient, delivering a very well organised funeral service and cremation. Thank you.
Julian J. Bishopp.
All staff from the beginning to the end were kind and considerate at our sad and difficult time and carried out their duties very professionally and we were treated with great care and respect……..
I had already taken out a funeral plan with Austin’s 2 years before and was helped to choose what we required for my Mother when the time came.
From the moment I contacted Lisa at Austin’s at Buntingf…….
Thank you for your email. It was the funeral of my very elderly mother.
I was so delighted with the service I received from your company Austins in Letchworth Garden City, and especially
Everyone I came into contact with was very professional and understanding and supportive……..