Austin's Funeral Directors - reviews

I found all the staff be very helpful and extremely professional. Hayley from the Letchworth branch was amazing and so was Gary who was with us every step of the way on the day of my father’s funeral……..

Everyone was very compassionate and understanding of our needs.With very little family and limited funds for an elderly relative a “graveside service “ was suggested by Austins.To be honest I didn’t k…….

From start to finish my family could not be more impressed and appreciative of the care and attention to detail with regard to my father’s funeral. The quality of service and understanding was first c…….

Very pleased with the service provided by Austibs and how caring they are. Always professional and tentative

Debbie Woolley …….

My mum and I were heartbroken when George died, Lisa from Buntingford was so kind and made a sad time bearable. A great service where Lisa made us feel like we were family,thank you, you went above an…….

To Claire & The Austins Team,

As a family we cannot thank you enough for all of the assistance with planning our Mum’s (Christina Roney) funeral.

Complete professionalism throughout and made what w…….

Austins were extremely professional and highly sensitive to our needs. Am absolutely first class funeral service was provided with dignity and care. The Chapel of Rest and Harwood Park Crematorium are…….

A huge thank you to everyone for their exceptional help with Mum’s funeral. Everything went so smoothly and the helpfulness and kindness you all showed to us was second to none. Mum looked lovely an…….

Thank you on behalf of my mum Pat and all our family for the professionalism, dignity and kindness shown in carrying out my dad’s funeral on 28th September. A big thank you to Nicola for arranging eve…….

Genuinely some of the nicest people I’ve ever met . The service they provide is unbeatable they continue to support and care well after their job is done . I’m truly thankful always . …….

I can only extend my heartfelt thanks for guiding me and my sister through such a sad and painful time, in such a supportive and caring way. You helped us to shape a day that made both Mum and Dad’s …….

When our Dad Derek passed away, a friend recommended Austin’s in Ware to us. We made the initial appointment, turned up and from that moment, we knew we were all in good hands. We received guidance an…….

I have been pleased with the service provided by Austin’s. All the staff have been friendly and helpful. The funeral service went seamlessly. I’m particularly happy with their recommendations of the R…….

Amazing stuff makes you very comfortable in a horrible situation all very professional couldn’t of picked a better company you gave a very special man a brilliant send off Many thanks Cannon family …….

A very hard painful task was made easier by very compassionate helpful staff, both when planning, and on the day of the funeral. On a more practical and and unemotional note a very professional and …….

As soon I went to see Austins to arrange my fathers funeral I had great service, Stephanie at the Welwyn branch was brilliant, she took the time to go through everything with me, nothing was too much …….

A well thought out service, that deals with everything you need in a kind and thoughtful manner. Greatly appreciated. Thank you……..

We would certainly recommend Austins in the future and cannot thank everyone involved in the preparation and organisation of my Father’s funeral in early July. We were treated with respect and compas…….

Just to thank all of your very professional staff especially Hayley who supported all the way through. We were so happy with all what you did ,we would not hesitate to recommend you . Thank you once a…….

In our darkest hour, kind and efficient, delivering a very well organised funeral service and cremation. Thank you.

Julian J. Bishopp.

julian@bishopp.net

…….

All staff from the beginning to the end were kind and considerate at our sad and difficult time and carried out their duties very professionally and we were treated with great care and respect……..

I had already taken out a funeral plan with Austin’s 2 years before and was helped to choose what we required for my Mother when the time came. From the moment I contacted Lisa at Austin’s at Buntingf…….

Claire, Thank you for your email. It was the funeral of my very elderly mother. I was so delighted with the service I received from your company Austins in Letchworth Garden City, and especially Ha…….

Everyone I came into contact with was very professional and understanding and supportive……..

I would like to thank everyone involved at Austin’s for the wonderful funeral service that was arranged for my late husband Robert Haydn Roberts last month. Before the funeral, I received care and un…….

Thank you to all at Austins for helping us through the most difficult time, your care and support made the whole process so much easier for us. Special thanks to Sharon at the Hertford branch for all …….

Dear Claire, I am sorry that it has taken me so long to respond to your letter but the practicalities following Doug’s death have been time consuming and I am just getting my head above water.

As a …….

We were most impressed by the service we received from Austin’s both this year for the funeral of my father and 5 years ago for my mother. They made everything easy and were unfailingly pleasant and h…….

Our family were very happy with the service we were provided. We were treated with respect and offered honest advice on what was required for our personal needs and requirements. I would recommend Aus…….

Excellent service from beginning to the end,nothing was to much trouble always there to help you ……..

This is the second time in just over a year I have had to call on these services, I received the highest service before, during & after the event. I do not think they are expensive for the care provi…….

very well organised service lots of good advice on what else needed to be done. best regards john…….

Beautiful service in wonderful surroundings. To have a CD recording of the service is lovely to keep as a memento of a loved one Thankyou for creating a memorable service for my Mother …….

I can highly recommend Austins, during the worst time of my life after losing my husband they offered kindness and understanding. The staff went out of their way to assist me in any way that they coul…….

I can not thank you all enough for everything.

My beloved mum had the very best care for her final journey and I took great comfort in knowing you were looking after her.

Everything was perfect and …….

I would like to thank Austins for making a difficult and very sad time as easy as it could be. Throughout the process they guided us, gave sympathy and understood our various needs. The actual funera…….

We as a family have always chosen Austin’s. My brother and I chose Austin’s for our mum and dad’s funerals, however I never thought in a million years did I think I would be choosing Austin’s for my …….

All of austins staff treated myself and my family very well,more importantly they gave my husband respect and dignity from collecting him from home right through to the funeral. I appreciated the care…….

We used Austin’s for my mother’s funeral. All I can say is that they were amazing. Everybody we dealt with was so compassionate and professional. Every aspect of the funeral was dealt with care. The w…….

we were impressed with Austins for my late dad a few years ago,glad to say it was just the same this time around for my mum,,,all the staff are caring they even let us bring our dog into the lovely si…….

I cannot fault the attention and helpfulness of the Austin’s staff in undertaking the funeral service of my much loved and cherished wife (Claire). All went as planned and the cremation service at Ha…….

Second of my parents for whom Austin’s have provided funeral management. Wonderful company to deal with. Everything went perfectly……..

Our family were very happy with your service at such a sad time. We were particularly happy with your choice of Celebrant - Lyn Parker who did an exceptional job in interpreting what we wanted to exp…….

From Mick Bourne’s wife Brenda.

My family and I wish to give a big thankyou to Austins Stevenage. From my first phone call, to the service itself, all the staff were friendly, helpful, supportive and…….

A fabulous service from start to finish, all the staff from Austin’s were considerate and compassionate and took all the stress out of what is a very stressful time. We couldn’t fault a single aspect …….

Support and kindness at a most difficult time was shown by all staff members. Very helpful and informative. Ensured any request we required were met.
Highly recommended and would use the service ag…….

Thank-you to everyone at Austin’s for looking after our Mum, Johanna & helping our family through a very difficult time. From the first phone call, to her final resting place, the service we received …….

Austins provided my family with superb service after the loss of my mother. From start to finish the staff were extremely helpful and very caring. We dealt with Janine throughout and we cannot fault h…….

Very happy with the service provided by every member of Austins team. From our very first contact in the early hours of the day our beloved Mum died, through to the day of the funeral itself, the te…….

I wish to thank you for treating our Mum with the upmost respect from the day you collected her from Lister Hospital and leading up to the day of her funeral, no request we made was too much trouble f…….

I am writing on behalf of Mr Clark, as I am Christine’s son in law. We would like to thank you and your colleagues for the help and support over the past few difficult weeks. One particular person I …….

Visiting an undertakers has to be one of the most dreaded experiences in life, when you’ve never had to do it before. Me and my dad are grateful to June Bramble for making something so difficult for u…….

From my initial call to arrange the funeral for my dad,everyone was so professional,but also very kind and thoughtful. Jackie very kindly visited my mum,as she could not face going to their office,an…….

The service for my husband was conducted just as we wished, The Civil Celebrant Robby Evens was lovely , when she came to the house , she was a caring person ,quite spoken lovely lady. Thank you …….

thank you very much for all you done for my late mother pat challis / the service was spot on many thanks mark challis …….

A very big thank you to you all at Austin’s for the way you met all our needs for the funeral from Lisa in the Buntingford Office through to the final end. We were made to feel at ease and not rushed …….

I would like to say a very big thank you to all the staff at Austins funeral Services. It was a wonderful send off you gave my late husband, it could not have gone better, the undertakers were so kind…….

Everything went very smoothly , particularly with the help of June Bramble. She has been very supportive at every stage. Thank you for all your help at a very difficult time……..

I would like to say many thanks for the service offered by Austin’s. From the initial phone call, to the Welwyn Garden City office where June was an amazing support, to the funeral itself, all staff m…….

For what was obviously a very emotional time for me and my family i can only thank Austins for their kind, professional attention to all our needs from my wife passing away through all the arrangement…….

Sadly, this is the second family funeral I had to organise within seven months. I returned to Austin’s for my mother’s funeral after the excellent treatment I’d received previously. Although Nikki, wh…….

Everyone at Austin’s were professional and sympathetic, helping us to plan the service and on the day of the funeral we felt we were in safe hands. With heartfelt gratitude from Janet and family. …….

When my dear Mum passed away we went straight to Austin’s in Stevenage for help. Amanda was both caring and helpful and lead us through the process with compassion and a smile. I would like to thank …….

Austin’s provided an excellent service with help available at any time. Thank you……..

Can I just say a huge thank you to all the staff at your Stevenage branch for making a horrendous time an awful lot easier and dare I say it, pleasant in the circumstances. My mother Valerie died very…….

Austin’s was recommended to us and I’m glad it was, Julie from ware couldn’t have done a better job, she made the whole process so easy for us at such a hard time, the funeral process was perfect and …….

From the moment we stepped through the door, the staff made us feel welcome and helped us every step of the way. They made an almost impossible task effortless and the cost was a lot less than we expe…….

Thank you Claire for giving me the opportunity to give you feed back on my experience with your Welwyn Branch of Austin’s. This isn’t the first time I have dealt with Stephanie Lawrence, she is absolu…….

Thank you Claire for giving me the opportunity to give you feed back on my experience with your Welwyn Branch of Austin’s. This isn’t the first time I have dealt with Stephanie Lawrence, she is absolu…….

They were great ! Very professional but empathetic. Well organised, the day went very smoothly and Felt very confident in them. They took a lot of the worry away about practical arrangements and so…….

We were so happy with all the help we received at Austin’s and for the lovely service at the Crematorium. Everyone has been extremely kind, respectful and sensitive to our needs during this difficult…….

Austins did a wonderful and professional job at my old Mum’s funeral. From our earliest meetings at the office in Stevenage to the follow ups since the service we were pleased with their calm efficien…….

The only words that describe the service we had from Austin’s is incredible.

Right from the start, the support we had from Kerri was outstanding, truly professional but compassionate, sympathetic and…….

I was very happy with all the staff I had dealt with I would recommend Austin funeral directors to people I know first class all the way thank you so much…….

We were very happy with the service we received from everybody at Austins, you were all so sympathetic and helpful. You made a very sad time easier for us Thank You Very Much Dave Perry…….

I am so grateful to Austin’s for their professionalism and their sensitivity in the arrangements for my mother’s funeral and the service itself. It was all so dignified and she deserved only that. Not…….

We have used Austin’s several times over the years for various family funerals and have always been impressed. Most recently we have had to arrange a service for my Dad, it was an unexpected and sudde…….

After the death of our mother in 2014 we used Austins for all the funeral arrangements and my father found everyone helpful and caring. Earlier this year sadly my father passed away and we returned to…….

Austin’s were fantastic every step of the way from the first call to last the moment the limousine dropped us off at our final destination. They were professional, empathetic and caring. Although thi…….

Thank you to Austin’s for making a difficult time less difficult. Jackie in Hitchin applied a perfect blend of compassion and organisation; nothing was too much trouble……..

Austin’s, what can one say apart from they have been a feature in family life that seems like forever. Over the past 30 years Austin’s have arranged 4 funerals for me, at least its regular.

I had th…….

We were very pleased with the service provided by Austin’s at Buntingford. Lisa was friendly and helpful and we could not fault her manner when dealing with us. No request was too much and from the fi…….

I can’t thank Stefanie and Susan from Welwyn branch enough for their help and care at a difficult time. I thank Austin’s for giving my father a lovely send off. It was a pleasure dealing with them a…….

Many thanks to all at Austin’s for their help in arranging my dear husbands funeral. It was not the most straight forward to prepare and Austin’s made sure every detail was in place from start to fin…….

the whole process was conducted with professionalism and respect. Perfect……..

Thank you to all the staff at Austin’s for your wonderful care and compassion shown, whilst planning and attending the funeral of my father Richard Malins.

Nothing was too much trouble for any member…….

June at Austin’s Welwyn Garden City helped us through this very difficult and sad time when we lost our son at Christmas. Sue at The chaple of rest, Old Welwyn and Alan at Harwood Park Crematorium al…….

I have already sent an e-mail to Kerry thanking her for all her help in making the funeral arrangements. Everything went exactly to plan on the day. Your staff were extremely professional and caring. …….

Such wonderful service as always. Thank you Kerry for all your help and support during this sad time for me and the family …….

Austin’s provided an excellent level of service for my father’s funeral. The whole process was made very comfortable & respectful throughout. All Austin’s staff were absolutely great before, during & …….

At a time when everything was falling apart with the loss of our mother, Austins’ guidance, courtesy and professional service has been a revelation. From the Celebrant the Rev Richard Symms who took u…….

Staff were excellent and it went very well in a quiet smooth orderly manner……..

I would like to thank Austin’s for the very professional and helpful way that the funeral proceedings, and the advice they gave to make the day and all that went before and after the funeral so much e…….

We were very happy with the service we received. Kerry and Lisa were so helpful, caring and considerate while guiding my sister Linda and I through the process of planning our dear father’s service at…….

Sadly we have required Austin’s services twice in the last couple of months. The Letchworth branch arranged both funerals with professionalism and dignity. They showed empathy to family and friends a…….

I would like to applaud Austin’s for the smart, slick and professional way my mother’s funeral was conducted. I found harwood park and its country setting gave an aire of peacefulness to the occassio…….

We received excellent service for the entire process of my father’s funeral. We highly recommend Austin’s……..

At such a difficult time we could not have received better service. From the word go when I met Jackie at your premises in Hitchin she was very kind, compassionate, helpful and just very very sympathe…….

Thank you to Sharon for making a very difficult time so much easier to cope with. You kept me informed every step of the way. The funeral was as lovely as it could be, the men who took care of Nick…….

As always the team were professional, respectful and caring. Thank you again and hopefully will not be seeing you soon. Family of Joanne Gates x…….