Austin's
4.93 out of 5 from 317 user reviews.

Here is just a selection of customer reviews of Austin's. You can read more of them on their site.

Austin's, Family Funeral Directors - Reviewed by Eileen Cook on .
Dear Claire Austin, My apologies for my delay in writing my review. Sadly I am attending a third funeral this year and it's only spring! With reference to my dear late father's funeral, Harry French.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Karey Lucas-Hughes on .
Thank you very much indeed for the excellent service you provided for the funeral and cremation of my father Christopher James Lucas in February 2017. We were really pleased with the sensitivity and e.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Jo Smith on .
We would like to thank all of Austin's staff for their professionalism, care and support that you all gave to our family during the sad time of our loved one passing. Tina from Hertford was brilliant .......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Lynn Ellis on .
To Jackie and the team ... I am sorry I never got to thank you personally today for the amazing professional service you provide ..when a loved one passes over it is always a very emotional and str.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by S Wright on .
We have used Austin's on a number of occasions now. They have always provided a caring and professional service and continue to provide guidance and support to our family on our most recent loss. .......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Nick Chalkley on .
Excellent service from start to finish.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Leila Evans on .
Everything went to plan on the day. A very sad day was made a little easier to cope with. We were treated with respect and sensitivity at all stages. Thank you........
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Cathy Fitzgerald on .
An absolutely first class and compassionate service. From the lovely lady called June in your Welwyn branch who advised and helped us to arrange everything to the wonderfully professional and polite.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Sharon Yorke on .
I have used austins funeral service several times and as usual they were very supportive and professional at all times could not wish for a better service. .......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Maureen Simmonds on .
A truly professional, friendly and personal service. Nothing was too much for any of the staff that my family spoke to. They provided dignity, respect and laughter. A special thank you to Kerry who w.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Clare Oswald on .
I cannot recommend Austin's highly enough; their service truly is first class. The sensitivity, empathy and understanding shown at all stages, from planning my husband's cremation through to the cerem.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Sue percival on .
The service we received from austins was second to none very kind helpful and everything running very smoothly thank you all for helping us send my mum off in a wonderful way would highly recommend yo.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Melanie mccann on .
Austins were kind, responsive and helped make dad's funeral unique and personal. .......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Joan Tareling on .
Thank you Austins for making the funeral of my late husband go so smoothly. It was done so professionally and all staff were just amazing. You all helped to make a difficult day pass without a hit.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by ms flavell on .
Austin had helped and support us through the most difficult time . Particular thanks to Janine who was fantastic and Kerian and James ........
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Carol Sant on .
I dealt with Tina in the Hertford branch . She was kind, sympathetic , and compassionate. . She made suggestions and guided me through each step when I was not sure what to do. The people from.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Anita on .
Impeccable service. All matters were dealt with the utmost respect, and we felt reassured and comfortable. No pressure was put on us at this very sad time, and the service on the day including sh.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by D. A. CURZON on .
Professional, courteous, caring, first class service and aftercare........
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Elaine Cutmore on .
What a wonderful service we received from start to finish, helpful, understanding, kind,, excellent communication, and all carried out with excellent professionalism, thank you especially to Jackie at.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by margaret crist on .
I would like to thank you all at Austin's for the help and kindness shown for my husbands funeral. Tina at the Hertford branch was very helpful and professional and guided me through all optio.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Veronica Duncan on .
We were very happy and pleased with the service and help received from your staff. Haley was extremely helpful and has a most compassionate nature. .......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Jenny Tomsett on .
Having used Austins many years ago for my father and mother-in-laws' funeral I chose Austins Funeral Directors when I recently lost my dear husband. Hayley, in the Letchworth Branch, was most helpful,.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Thomas Davies on .
The degree of sensitivity & professionalism was & is very high & this has been my experience on a number of occasions to do with my Family & Friends who have wisely asked AUSTINS to take care our love.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Donna on .
The second visit the year and I must say Tina was wonderful She helped in every single way possible great service All round would highly recommend austins. .......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Freda Joshua on .
We were very satisfied with the service we received. We would particularly thank Tina in your Hertford branch for her help in smoothing out what was, for us, a very rocky path. We will happily reco.......
Rating: 4
Austin's, Family Funeral Directors - Reviewed by Margaret Saunders on .
‘Excellent service’ I would highly recommend the compassionate service provided by Austin’s. Kerry took all the worry out of arranging Mums funeral. She is calm, friendly, professional and kind. She g.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Pauline Sloan on .
Thank you to all at Austins for the excellent handling of my late Mother's funeral, Evelyn Jeffrey. My brother and I found your staff very helpful and empathatic, both on the day, at your office in We.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Mike Hemmings on .
I am so glad I choose Austin's, at this very sad time from start to finish Austin's were superb, nothing was to much trouble and every detail was sympathetically taken care of with a very big thank yo.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Ian Barr on .
At an obviously difficult time for me and for my family it was an immense help for us to receive the professional and personal service of Austins. Both June initially and in her later absence Clare in.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Ann Harroson on .
From Ann Harrison re Phyllis Harrison funeral. X.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Ann Harrison on .
Thank you all so much for our lovely service and Tina in your Hertford office for her kindness and Nicholas for her wonderfully service and being so kind. Thank you . Ann Harrison. X.......
Rating: 4
Austin's, Family Funeral Directors - Reviewed by Philip Wood on .
We were very pleased with all the staff dealing with mum's funeral arrangements.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Rita Jeynes on .
Everyone was so professional, and at the same time very kind and respectful. Thank you to Tina at the Hertford office for the help she gave us at this sad time. Rita Jeynes.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Theresa Taylor on .
We used the Ware Branch for my Fathers funeral arrangements. Julie was very understanding and helpful throughout the whole process, she is an asset to your company. Neil was our Undertaker on the Day,.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Giles Woodruff on .
Thank you to Hayley at the Letchworth branch and everyone else at Austin's who helped at any point. .......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by alan king on .
I am so glad I choose Austin's, at this very sad time from start to finish Austin's were superb, nothing was to much trouble and every detail was sympathetically taken care of. a very big thank you t.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Mr Mark Tarrier on .
We cannot express our gratitude in relation to the professionalism, courtesy and dignity we and our dear Mother were shown. Nikki, at Buntingford, was fantastic, kind and thoughtful throughout. My Wi.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by M Grayling on .
Austin's have acted for our family on numerous occasions and have always been very considerate, respectful and professional in their dealings with us. On this occasion standards were maintained........
Rating: 5
Austin's, Family Funeral Directors - Reviewed by MS SUZAN I SHEREN on .
Arranging a funeral is something no one wants to have to do. My loved one had given me clues (and a couple of instructions!) on what he wanted. At the worst time of my life, Austin's managed to help m.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Melvin Birdsall on .
The service was lovely. All members of the Austin’s team were kind, considerate and professional. Thank you for making a sad day less stressful. .......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Martin Barrett on .
After the passing of my father, we contacted Austins to make the funeral arrangements. Throughout the entire process, which is a difficult time for all family concerned, the Austins staff were thoroug.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Mrs Hazel Brooks on .
your service was excellent, from start to finish, from helping choose everything-bringing Peter back to Hertford, your choice of vicar was perfect, and the person at the crematorium was most helpful........
Rating: 5
Austin's, Family Funeral Directors - Reviewed by christine gaydon on .
Thank you Austin's for making the arrangements for my mothers funeral and especially to Jackie B who went over and above in helping my sister and I deal with something that we were both dreading which.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Graham Fieldsend on .
Very happy with the service provided throughout.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Sue Skingle on .
An excellent service from Austins, so professional and caring.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Rod on .
An Excellent service. Used the Welwyn office. Stephanie was very attentive throughout . No problems were encountered........
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Mary Norsworthy on .
Austin's provided an excellent,professional and caring service. The whole team were sympathetic to our needs and were second to none........
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Peter Alderman on .
All very helpful through such a difficult time. Thank you for all help, care consideration, all the arrangements were handled professionally both via the office and on the day. Thank you Pete, Mica.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Thadaigh on .
I could not have been happier with the service provided by Austin's - both in the office in Stevenage and at Harwood Park itself. Very kind and understanding staff and very efficient. everything was .......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Susan on .
Excellent and sympathetic service at Hertford Office, including all aspects of arranging a cremation and the chapel or rest. .......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Christine Perry on .
Excellent Service From Start To Finish. Would recommend to all. THANK YOU ALL AT AUSTINS WELWYN GARDEN CITY........
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Sue Ellus on .
Austins provided us with a thoughtful, considerate and personal service which supported the family through a very difficult time many thanks particularly to Kerry who was brilliant dealing with our m.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Terry Cox on .
Austin's were wonderful, especially Kerry, who made the whole process so easy for me. Your service throughout was first class and so caring. Thank you.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Yvonne Shea on .
Thank you Austin's the service I received was the best I could of wanted for my late husband . All the staff were very respectful before the day and during the day . Nothing was too much trouble for t.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Jan Burnell on .
Jackie was very helpful, knowledgeable and sensitive and arranged everything really well. We were very grateful for her help........
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Sarah Johannessen on .
My husband's service was arranged by Nikki at the Buntingford branch - I could not have asked for more caring, professional help during this difficult time. As well as Nikki, I would like to thank th.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Julie James on .
Excellent service from start to finish. I can't thank Janine, our funeral arranger, and the rest of the staff at Austins enough, for their efficient and professional service. This was the second funer.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Mike Jackson on .
The staff at Austin's were extremely professional, efficient and sensitive throughout the planning of the funeral and on the day. I wouldn't hesitate to recommend them. Thank you........
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Pat bowen on .
Everything was done from walking into Hertford shop to the end of the service with such care respect and professionalism we could not have wished for anything more to be done for us thank you.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Anthony Casey on .
My aunts funeral arrangements were done at the Hitchin branch by Jackie, who was lovely to us and made us feel totally at ease. All the staff we met were very polite and professional. Everything was p.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Dawn Warner on .
I would like to write a review following the sad passing of my brother. I found the service given to myself and my mother from the very start of the funeral journey was absolutely amazing. Informati.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Mike Gannon on .
Our late Father had arranged a funeral plan with Austin's, which really helped at such a difficult time. The process was communicated clearly and concisely, and some additional family requests were wo.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Lee trebble on .
Hi i did send in a card but i am happy to write a review,thank you so much for the care and attention all your staff showed to the passing away of my mum Rosemary trebble from the appt at your stevena.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Geoff Amondsen on .
It is obviously a stressful time when you have to arrange the funeral of your wife but Austin's were thoroughly professional and considerate of our feelings. I did not feel under an pressure to have .......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Ken Hobbs on .
All staff were outstanding and helped us through a difficult time. The service at the crematorium was very good and had good feedback from friends and family. Thank you all. .......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Gary Marsh on .
We have used Austin's as our funeral directors for all four of our parents now. Sadly my mother, Betty Marsh, passed away at the end of June. Her funeral was organised, with the help of Jackie Brown,.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Shirley West on .
Professional and helpful staff, very please with the service. Thank you. Regards S. West........
Rating: 5
Austin's, Family Funeral Directors - Reviewed by David Broom on .
We have used your Service on 3 occasions to date and cannot fault the high quality service provided. On this occasion the Funeral arrangements for my late mother were made with Kerry and Janine from y.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Gordon Silver on .
My family and I would like to express our sincere thanks to Stephanie and all of the other staff at the Welwyn branch of Austins for making arranging the funeral for my dear wife so manageable. Throu.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Kevin Offley on .
I found all the staff at Austin's compassionate, friendly and professional. I would like to say a special thank you to Jackie who guided me through the whole process as I had never organised a funeral.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Daphne Goddard. on .
Everyone was very kind and supportive to us, It was a very difficult time, but made a lot easier, by Austins. I can not fault the service in any way. I give top rating for this service. Many thanks t.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by ann on .
Professional service, kind and caring staff.......
Rating: 4
Austin's, Family Funeral Directors - Reviewed by diane banks on .
We were received very sympathetically from the outset and throughout our contact with the Stevenage Old Town office. Amanda was the first person we saw and she saw to it that every question we had was.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Sarah young on .
The staff at Austins were amazing . Putting together the funeral in such a short space of time, knowing we had waiting along time to get are loved one home from a different country . Jackie made us al.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Tessa Holmes on .
The level of service and attention to detail that we received recently when arranging our father's funeral was second to none. Everybody at Austin's was absoutely spot on - professional, friendly, lis.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Laurence Peter Rayner on .
Absolutely perfect. Exactly as planned. Thank You. .......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Laurence Peter Rayner on .
I could not fault your service. It went exactly as planned. Thank You. Laurence Peter Rayner........
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Jane Tomkins on .
Thank you to Austins of Hitchin for the care, consideration and patience. You make what is a sad and difficult time more bareable. Thank you. .......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Hazel Gooby on .
Austin's provided us with everything we needed. All were very helpful, caring and made sure the arrangements for the day were as special as the Mum we lost. I would also like to say special thank's .......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Sandra Hutchinson on .
Excellent service, caring, considerate and very efficient........
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Sue wilkins on .
I would like to thank the team at Welwyn office. They advised and helped through all the stages of My mums funeral. On the day the men were able to help me make the decision for my mum last journey. T.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Mr B. Martin on .
We engaged your services for the cremation yesterday of my late father, William Frederick MARTIN. We would like to say thank you for the quality of service and to express our appreciation of the H.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Mr Finnimore on .
We were very happy with the service provided by Austins, however we were not impressed that the receipt for the payment made prior to the service was sent addressed to the deceased at his address. Lu.......
Rating: 3
Austin's, Family Funeral Directors - Reviewed by Sharen Humphrey on .
I would like to thank all the staff at Austins for making my aunts funeral special. Very well organised and efficient service, communicating well with the family. Thank you from the family of joan d.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Natalie Parker on .
The service we received from Stephanie and all at Austins was professional and compassionate. They provided evertyhing we needed to help get us through the day and to make sure it all went accordingly.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Josephine Harrild on .
Our visit to Austins of Stevenage, was our first experience in having to attend to matters of a funeral, however in the nicest of ways and respect it was an exceptional kind and caring experience. Fro.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Sue on .
We received excellent service and this in turn made our day much more tolerable. Courteous and professional and I would highly recommend Austin's........
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Karen on .
Everybody that we dealt with at Austins responded to our questions and anxieties in a friendly, helpful manner. There was always someone there to help and guide through our loss helping us to make de.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Tim Stonehouse on .
Dear Clare, thank you and all the staff at Austins for your help and support with our Mother's funeral and all the arrangements that went with this. It is a sad and difficult time for the family and y.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Jon Mead on .
Excellent service from all staff. Our driver was very caring & considerate. We were particularly pleased with Robby Evans, she showed considerable kindness & compassion. Jon Mead.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Gill on .
I would like to thank Austins at s very difficult time from word go every one we spoke to have been so very kind and calming. On the actual day of mums funeral when the hearse arrived, the young man c.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Ken bradley on .
Austins gave us as a family a very good service.everything was so professional.we had everything sorted for us at a time when you have enough to do anyway.thank you austins for looking after my mother.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Sue on .
We had the services of the Ware branch, and were assisted from start to finish by Julie. Every aspect of arranging dad's funeral was easy and very stress free. We never felt pressured into anything, a.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by @bjackson114 on .
A very big thank you to all concerned, with the arrangements of our dear old Dad Jim Stow's funeral. The kind, friendly and professional service we received, from our consultation with Janine, the Cha.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Susan Sweetlove on .
We have used Austins many times over the years. They are professional yet caring, and we cannot praise them highly enough. .......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Chris Edwards on .
I found Tina very helpful and very understanding of our needs and was able to answer any questions that I or the family asked. Kim the minster who conducted the service did a very good service and eve.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Larissa Allen on .
The service we recieved was fantastic and the staff were very professional and friendly, family and friends as well as myself all felt it was a lovely service and a lovely send off for my dad. Thank Y.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Jaack Martin on .
I would just like to say "thank you" to Austin's for the sensitive and professional way they handled my wife Ann's funeral on 7th March 2016 . I was also pleased that they complied with my request to .......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by Graham on .
Dear Claire, Everything went according to plan thank you. We gave Mum a good send off. Kerry and all of your staff were so helpful and kind. They carried us through this difficult time. We will alwa.......
Rating: 5
Austin's, Family Funeral Directors - Reviewed by louise robinson on .
I can honestly say that Kerry at Austins and Ann the civil celebrant were wonderful in helping myself and our family deal with a recent and sudden bereavement. Their patience and understanding helped .......
Rating: 5